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Executive - Technical Support

Executive - Technical Support

ScicomKuala Lumpur, MY
30+ days ago
Job description

Job Description

Job Description :

  • Respond to incoming calls / chats / emails promptly and professionally and initiate outbound calls when required.
  • Escalate intricate issues or complaints to higher-level support or supervisors as needed.
  • Develop and retain a profound understanding of the company's products, services, and policies.
  • Aid customers in product usage and troubleshoot any related issues.
  • Accurately document customer interactions in the company's database or CRM system.
  • Uphold high-quality service standards to ensure and enhance customer satisfaction.

Responsibilities :

  • Minimum Degree in IT or any related field (hardware).
  • Preferably 1 years’ experience in the call center industry (inbound), a similar role is an advantage.
  • Working experience in any technical related fields is an added advantage.
  • Excellent command of spoken and written Bahasa Malaysia & English.
  • Fresh graduates fluent in Mandarin / Cantonese are encouraged to apply.
  • Possess initiative, able to work independently and as a team.
  • Ability to work in a challenging environment.
  • Contact Centre Operating Days : 9 : 30am - 5 : 30pm (Monday - Friday), 9 : 30am - 12 : 30pm (Saturday).
  • You may require to work on Public Holiday based on operation requirements.
  • This position is open to locals only.
  • Office at Menara TA One, Kuala Lumpur.

    • Salary Package :

  • Basic salary up to RM 2800.
  • Basic salary up to RM 3000 (Mandarin).
  • Performance Related bonus on a quarterly basis for confirmed staff.
  • Annual Leave 15 days
  • Medical Leave 14 days
  • Medical and hospitalization coverage
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    Executive Technical • Kuala Lumpur, MY