Service Desk AnalystABeam Consulting Malaysia • Petaling Jaya, Selangor, Malaysia
Service Desk Analyst
ABeam Consulting Malaysia • Petaling Jaya, Selangor, Malaysia
30+ days ago
Job descriptionAttending to phone calls, self-service tickets and emails relating to business issues and escalating issues appropriately using hierarchical and functional escalation guidelines. Monitoring and ensuring audit trail of all incidents / cases logged through the required tools, managing incidents / tickets to ensure speedy resolution within SLAs. Preparing reports and statistical analysis of data mined and gathered from the ticket logging and tracking system. Pre-scheduled monitoring of system components such as CPU, work processes, report breaks, spools, interfaces. Monitoring scheduled events such as batch jobs and background report creation. Escalating or alerting critical issues to the support team on failures, breakdowns or unavailability of system components or report generation errors. Providing first-level support for IT technical issues related to access and authorization. Preparing and submitting monitoring reports. Undertaking any ad-hoc duties assigned from time to time. Having an IT background or qualification would be an added advantage. Ability to work shifts if required to accommodate a 24x7 support model. Proficiency in using a Ticketing tool (ITSM) as the main service desk tool for logging, updating, maintaining or forwarding tickets. Ability to check details of requests or complaints and forward them to the appropriate parties. Capability to perform IT level 1 troubleshooting and provide quick fixes. Understanding instructions using a level 1 handling script and taking appropriate action. Escalating level 2 tasks to the next level of support or when unable to resolve level 1 issues. Meeting SLA based on initial response and level 1 tasks assigned to the service desk. Working with other service desk analysts to discuss and resolve level 1 requests or incidents. Reviewing tickets and clearing or following up on open tickets for level 1 and 2.
Talent Acquisition Coordinator @ ABeam Consulting | German Language Learner
Company Highlights
- Hybrid Work Arrangement (Work from Home and Office)
- Regular Company Events (Sports Tournament, Outdoor Activities)
Responsibilities
Requirements
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Create a job alert for this search
Service Desk Analyst • Petaling Jaya, Selangor, Malaysia
Related jobs
Service Desk Analyst
Tech Mahindra • Kuala Lumpur, Kuala Lumpur, Malaysia
Associate Technical Support (L1).Working days : 5 days; two rotational off-days.Required to work on shift, weekend, and public holidays.
Under general supervision, responds to and diagnoses complex h...Show more
Last updated: 9 days ago • Promoted
Service Desk Analyst
PPG • Kajang Municipal Council, Selangor, Malaysia
The Service Desk Development program focuses on bringing ambitious, career‑focused individuals into the Global IT organization with the primary goal of developing future IT leaders.The program allo...Show more
Last updated: 16 days ago • Promoted
Lead Analyst, SMS
AIA Hong Kong • Kuala Lumpur, Kuala Lumpur, Malaysia
Are you ready to shape a better tomorrow?.AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils i...Show more
Last updated: 3 days ago • Promoted
Service Desk Analyst (Mandarin Speaker)
DXC Technology Inc. • Petaling Jaya, Selangor, Malaysia
Job Description : • • • •JOB SUMMARY : • •To log, validate and diagnose customer issues, on the full range of products and applications used at the customer site.
Providing the customer with a solution thro...Show more
Last updated: 30+ days ago • Promoted
Service Desk Analyst
IntelliPro • Kuala Lumpur, Kuala Lumpur, Malaysia
IntelliPro, Federal Territory of Kuala Lumpur, Malaysia.As an L1 Support Engineer, you will be responsible for handling initial customer inquiries and troubleshooting common technical problems.You'...Show more
Last updated: 9 days ago • Promoted
Service Desk Analyst (Cantonese Speaking)
HCLTech • Kuala Lumpur, Kuala Lumpur, Malaysia
Service Desk Analyst (Cantonese Speaking).HCLTech Federal Territory of Kuala Lumpur, Malaysia.Be among the first 25 applicants.
Direct message the job poster from HCLTech.First Point of Contact : Ser...Show more
Last updated: 4 days ago • Promoted
Hybrid ICT Service Desk Analyst — Incident & Support
Kerry • Kuala Lumpur, Kuala Lumpur, Malaysia
A leading nutrition company in Kuala Lumpur is seeking an ICT Support role focused on service desk operations.The candidate will resolve incidents, manage service requests, and ensure customer sati...Show more
Last updated: 3 days ago • Promoted
Service Desk Analyst
Hong Leong Bank • Kuala Lumpur, Kuala Lumpur, Malaysia
If you are looking to excel and make a difference, take a closer look at us… • • • •Job Brief : • •Supports the service delivery of the information and technology (IT) services and working with teams with...Show more
Last updated: 24 days ago • Promoted
Service Desk Analyst (Telugu Speaking)
HCLTech • Kuala Lumpur, Kuala Lumpur, Malaysia
Location : Federal Territory of Kuala Lumpur, Malaysia.First Point of Contact : Serve as the initial point of contact for users seeking technical assistance via phone, email, or chat.Ensure positive ...Show more
Last updated: 4 days ago • Promoted
Service Desk Analyst (Mandarin Speaker)
DXC Technology • Petaling Jaya, Selangor, Malaysia
To log, validate and diagnose customer issues, on the full range of products and applications used at the customer site.Providing the customer with a solution through information gathering, analyti...Show more
Last updated: 30+ days ago • Promoted
Service Desk Analyst (Entry Level)
Glory Ltd. • Kuala Lumpur, Kuala Lumpur, Malaysia
Service Desk Analyst (Entry Level).The Service Desk Analyst is the first line of support for Glory and the orchestrator for the rest of IS.
To fulfil this position and be successful, you must have a...Show more
Last updated: 25 days ago • Promoted
Service Desk Analyst (Vietnamese Speaking)
HCLTech • Kuala Lumpur, Kuala Lumpur, Malaysia
Service Desk Analyst (Vietnamese Speaking).HCLTech Federal Territory of Kuala Lumpur, Malaysia.First Point of Contact : Serve as the initial point of contact for users seeking technical assistance v...Show more
Last updated: 3 days ago • Promoted
Service Desk Analyst –Thai Speaker
HCLTech • Kuala Lumpur, Kuala Lumpur, Malaysia
Lead Recruiter / Lead Talent Acquisition Partner.Serve as the primary point of contact for end-users seeking technical support via phone, chat, or web.
Perform accurate and efficient remote troubles...Show more
Last updated: 13 days ago • Promoted
ICT Service Desk Analyst
Kerry • Kuala Lumpur, Kuala Lumpur, Malaysia
Workplace Arrangement : #LI-Hybrid.Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries.
Every day we partner with customers to create healthi...Show more
Last updated: 12 days ago • Promoted
IT Service Desk Analyst (ServiceNow) - Elevate End-User Support
SCIENTE • Kuala Lumpur, Kuala Lumpur, Malaysia
A technology solutions company based in Kuala Lumpur is seeking an experienced IT Service Desk Analyst to provide workplace management and end-user IT support.
The ideal candidate will have a degree...Show more
Last updated: 2 days ago • Promoted
Service desk Analyst
Hong Leong Bank • Kuala Lumpur, Kuala Lumpur, Malaysia
If you are looking to excel and make a difference, take a closer look at us… • • • •Job Brief : • •Supports the service delivery of the information and technology (IT) services and working with teams with...Show more
Last updated: 13 days ago • Promoted
Service Desk Analyst (Mandarin Speaker)
DXC Consulting & Engineering Services • Petaling Jaya, Selangor, Malaysia
To log, validate and diagnose customer issues on the full range of products and applications used at the customer site.Provide the customer with a solution through information gathering, analytical...Show more
Last updated: 30+ days ago • Promoted
IT Service Desk Analyst
Averis • Kuala Lumpur, Kuala Lumpur, Malaysia
Averis Federal Territory of Kuala Lumpur, Malaysia.Averis Information Technology is a global IT services organization headquartered in Kuala Lumpur that designs and delivers IT solutions for large ...Show more
Last updated: 30+ days ago • Promoted