ICT Project Engineer

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About CommandLink

CommandLink is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. CommandLink has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, CommandLink was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. CommandLink has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

Learn more about us here!

This is a 100% remote position.

Role Overview

As a Project Engineer within our Service Delivery team, you will play a pivotal role in managing new orders for business customers across our range of services. Unlike traditional approaches, you will take ownership of orders from initiation to completion, eliminating handoffs between departments to enhance the overall customer experience. This role requires effective communication, project management skills, and a deep understanding of telecommunications services.

Important : Mandarin fluency is required.

Key Responsibilities

• Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services.
• Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines.
• Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle.
• Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes.
• Document dependencies and priorities clearly for efficient project execution.
• Utilize hands‑on delivery experience to drive successful outcomes for each project.
• Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers.
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Qualifications

Why you'll love life at CommandLink

At CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI‑assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role. AI tools are used only to assist in the evaluation process — they do not make final hiring decisions. Every application is reviewed by a member of our recruiting or hiring team before any decisions are made.

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