Executive, Customer Service/TelemarketersCARSOME • Petaling Jaya, Selangor, Malaysia
Executive, Customer Service / Telemarketers
CARSOME • Petaling Jaya, Selangor, Malaysia
30+ days ago
Job descriptionEducation : SPM / Diploma / Degree. Proven experience in Customer Support, Service, or Telesales. Able to work in a fast-paced environment with a positive, sales-oriented mindset. Candidate with high integrity and values. Prior professional experience in the automotive industry is preferred but not compulsory. Willing to work on alternate 6 days, including public holidays and weekends. Office location : The Ascent, Kelana Jaya. Strong verbal and written communication skills in English and Bahasa Malaysia; Mandarin skills are a plus.
About You
CARSOME is on the hunt for a talented and experienced Telesales and Customer Service (B2C) professional. We need a self-motivated individual with strong communication and negotiation skills. Your duties include identifying potential customers and setting up Free Test Drive appointments or Video Car Tours.
Your Day-To-Day
- Perform outbound calls based on leads assigned by Team Leads via CARSOME’s CRM system & handle leads via CARSOME WhatsApp platform.
- Attend to customer inquiries by providing accurate information regarding CARSOME’s used car business, products, and service offerings.
- Support customers in account registration, test drive appointments, and car bookings.
- Proactively persuade customers to reschedule canceled appointments.
- Proactively inform customers of ongoing deals and promotions.
- Deliver a high level of customer satisfaction.
- Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using CARSOME Telesales tools.
Your Know-How
#J-18808-Ljbffr
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Customer Executive • Petaling Jaya, Selangor, Malaysia
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