Work From Home Phone Support Agent - Day & Night Shifts

Job Summary :

Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents. In this role, you will be the voice of our company, providing top-tier support to our clients across a variety of sectors. Whether you are an early riser or a night owl, we offer flexible day and night shifts to accommodate your lifestyle. This is a fantastic opportunity to build a long-term career with a forward-thinking, innovation-driven organization, all from the comfort of your home.

Key Responsibilities :

Provide exceptional customer service via inbound and outbound phone calls.

Accurately resolve customer inquiries regarding products, services, and technical issues.

Document all customer interactions clearly and professionally using CRM tools.

Escalate complex cases to the appropriate departments in a timely manner.

Maintain product knowledge to deliver accurate information and support.

Meet individual and team performance targets, including call handling time and customer satisfaction.

Collaborate with team leads and colleagues to continuously improve the customer experience.

Required Skills and Qualifications :

High school diploma or equivalent (Associate or Bachelors degree preferred).

Excellent verbal and written communication skills in English.

Strong active listening and problem-solving abilities.

Reliable internet connection and a quiet, dedicated workspace.

Proficiency with basic computer applications (e.g., MS Office, Google Suite, CRM tools).

Ability to multi-task, stay organized, and remain calm under pressure.

Self-motivated with a strong work ethic and ability to work independently.

Experience :

Minimum of 1 year in a customer service, call center, or technical support role (remote experience is a plus).

Experience using call center software and customer relationship management (CRM) systems is highly desirable.

Working Hours :

Full-time, 8-hour shifts available during both daytime and nighttime schedules.

Shift options :

Day Shift : 8 : 00 AM – 4 : 00 PM (local time)

Night Shift : 8 : 00 PM – 4 : 00 AM (local time)

Weekend and holiday availability may be required on a rotating schedule.

Knowledge, Skills, and Abilities :

Strong knowledge of customer service principles and practices.

Ability to quickly learn and adapt to new technologies and procedures.

Strong interpersonal skills and a team-oriented mindset.

Familiarity with digital communication tools and remote work practices.

Capacity to maintain confidentiality and handle sensitive information responsibly.

Benefits :

Competitive hourly wage with performance-based bonuses.

Paid training and ongoing professional development.

Flexible shift options to suit your lifestyle.

Work-from-home setup allowance.

Health, dental, and vision insurance (after probation period).

Paid time off and holiday pay.

Opportunities for career growth within the company.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our employees through innovation, collaboration, and a culture of inclusivity. We invest in your growth and provide the tools you need to succeed in a supportive remote environment. If you are passionate about helping others and ready to make an impact, we want to hear from you. Join a team where your voice matters and your work makes a difference.

How to Apply :

To apply, please submit your updated resume along with a brief cover letter outlining your availability and relevant experience. Applications can be submitted directly through our careers portal or via email to us. Shortlisted candidates will be contacted for a virtual interview.

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