Mandarin Speaker Trainer

We are seeking an enthusiastic and experienced Trainer to deliver and support training programs for our chat support team handling the Taiwan market. The Trainer will be responsible for conducting new hire training, providing operational support for new joiners, and ensuring agents are equipped with the knowledge and skills to deliver excellent customer service. The role requires fluency in Traditional Mandarin (speaking, reading, and writing) and the ability to engage large training batches, both online and in person.

Key Responsibilities

• Conduct new hire training programs (onboarding, product, process, and systems training) for chat support agents.
• Provide operational support to new joiners, ensuring smooth transition into live operations.
• Assess training needs through collaboration with Operations, QA, and Management; design and implement action items to bridge gaps.
• Create, update, and maintain training materials, quizzes, and assessments tailored to the account requirements.
• Deliver online and classroom training sessions, ensuring high levels of engagement and knowledge retention.
• Manage large training batches while maintaining quality and individual support.
• Track training effectiveness through assessments, feedback, and performance monitoring.
• Support refresher training sessions for existing agents as needed.
• Collaborate with QA and Ops teams to align training content with real-time business needs.
• Document training outcomes and provide regular reports on trainee performance and training effectiveness.
• Adapt to a work-from-home setup with flexibility to report to the office when required.

Requirements

Preferred Skills

Seniority level

Entry level

Employment type

Full-time

Job function

Training

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