This job offer is not available in your country.

Automotive Aftersales Service Manager - ALOR SETAR

Indah UtaraAlor Setar, Kedah, Malaysia

1 day ago

Job description

Overview

Are you an experienced leader in the automotive industry who thrives on delivering top-tier service and operational excellence? Join Indah Utara Enterprise Sdn. Bhd. as an After-Sales Service Manager , where your expertise will drive customer satisfaction , enhance team performance , and fuel business growth .

We’re looking for someone with not just experience, but also vision and strong leadership —a professional ready to take full ownership of our after-sales operations and set a new benchmark for service excellence.

What You’ll Be Doing

Lead and manage the after-sales service team (technicians, advisors, etc.) to achieve performance goals
Oversee daily workshop operations to ensure timely and high-quality service delivery
Build and maintain strong customer relationships through proactive communication and follow-up
Address customer feedback, inquiries, and complaints professionally and efficiently
Monitor and improve key service KPIs (WIP, productivity, efficiency, CSI)
Conduct regular team training, coaching, and performance evaluations
Coordinate with Parts and Warranty departments for seamless workflow
Ensure compliance with company SOPs, safety policies, and manufacturer standards

Preferred Qualifications

Minimum 5 years of experience in automotive after-sales or service operations

Strong leadership, problem-solving, and team management skills

Hands-on knowledge of warranty policies, service processes, and Dealer Management System (DMS)

Proven track record in handling customer complaints and improving service KPIs

Ability to work independently in a fast-paced, customer-focused environment

What We Offer

At Indah Utara Enterprise Sdn. Bhd. , we are committed to creating a rewarding and fulfilling career experience. Along with a competitive salary, you will enjoy :

Clear opportunities for career advancement

A comprehensive range of benefits for your well-being

A dynamic and supportive team culture that values excellence

#J-18808-Ljbffr

Create a job alert for this search

Service Manager • Alor Setar, Kedah, Malaysia