Account Management Executive

Talent Partner | VDart Malaysia

NOTE : Freshers are welcome to apply and only immediate to 30 days notice period candidates will be considered.

Responsibilities

• Task Prioritization & Compliance : Prioritize daily work tasks to achieve set objectives.
• Adhere to Standard Operating Procedures (SOPs) in all operational activities.
• Monitor, report, and review campaign progress, providing weekly / monthly updates to management.
• Client Relationship & Account Management : Identify and fulfil customer requirements, ensuring timely communication on campaign status and plans.
• Provide advanced account management support, particularly for Tier 1 / Corporate clients.
• Accurately record and maintain all data related to campaign and communication status.
• Develop and maintain positive relationships with potential leads and existing consumers.
• Client Onboarding & Marketing Support : Execute onboarding processes for new consumers, handling and addressing inquiries.
• Assist overseas clients by liaising with the internal teams during onboarding and marketing campaign execution.
• Reporting & Performance Tracking : Provide recurring reports to customers on campaign performance.
• Follow up with consumers on their campaign listing performance and share updated campaign plans as needed.
• Conduct cold / warm calling to verify potential buyer leads from marketing campaigns before forwarding them to the company internal system.
• Ensure accuracy of buyer lead information before distribution to clients.
• Contract & Renewal Management : Proactively discuss renewal opportunities with existing consumers before contract expiration and maintain strong consumer relationships through new contract agreements.

Education Qualifications

Degree / Diploma in business related preferred

Skills, Knowledge & Abilities

Seniority level

Employment type

Job function

Industries

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