Product Specialist

The incumbent works closely with the Manager, Field Sales in managing the OTC / Pharmacy Channel.

• Track self / team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call / visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features / customer benefits.
• Prepare quotation / tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints / issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new / upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products / systems.
• Support internal stakeholders in relationship development with key customers.
• Demonstrate basic knowledge and understanding of the industry / market / competitors / customers / products / services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc
• Willing to travel outstation and cover more than 1 area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken

Degree or professional qualification in a Science- or Medical-related discipline with minimum one year experience in similar role.