AVP, End User Computing

AVP, End User Computing L4)

Job Number : L4

About the Job

The individual will provide leadership to the End User Computing capability of Great Eastern. The individual should own the end user experience vision and roadmap and drive for continuous improvements to overall end user computing experience, including enhancements to enterprise solutions like Intune, M365, VPN, etc. This role requires an individual to work closely with other IT leaders and key stakeholders to develop strategies that support the organization’s goals affecting end users. The EUC department provides level‑2 support for enterprise solutions utilized by end users.

Additionally, the individual will also provide technological leadership on solutions affecting end user computing experience. The individual can be a solution architect and the subject matter expert for new enterprise technologies to be introduced affecting communications and collaboration and remote access and endpoint computing.

Responsibilities

• Manage all aspects of end user computing experience, as well as continuously refine the operating model supporting end user computing.
• Develop and implement an end-user computing strategy that aligns with the organization’s overall IT Strategy.
• Oversee the development and maintenance of end-user computing systems including hardware, software and services.
• Collaborate with other IT leaders to ensure that end user computing systems integrate with other IT Systems and Infrastructure.
• Work with key stakeholders to understand their end-user computing needs and develop solutions that meet those needs.
• Actively participate in activities which reduce the risk of reoccurring incidents such as problem management forums.
• Manage the geographically diverse end-user computing team, providing leadership, direction and coaching to the team members.
• Develop and manage the end-user computing budget ensuring resources and allocated appropriately and efficiently.
• Provide standby support after office hours for incident response, with activation for major incidents.
• Stay up to date with industry trends and developments in end-user computing technology and incorporate them into the organization’s strategy.
• Highlight potential concerns / risk and proactively share best risk management practices.

Qualifications

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