Customer Service Executive (Mandarin Speaker)

Biochem Laboratories Sdn Bhd, established in 1977, provides comprehensive analysis solutions in the fields of chemical, microbiological, environmental, and industrial hygiene consultancy services. With decades of experience, the company has built a reputation for excellence in its industry.

Role Description

This is a full-time, on-site role for a Customer Service Executive (Mandarin Speaker) located in Georgetown Penang. The Customer Service Executive will be responsible for handling customer inquiries, providing accurate information, and resolving issues to ensure customer satisfaction. Daily tasks include managing customer support requests, maintaining customer service standards, and conducting follow-up communications. The role also involves managing customer service metrics and participating in continuous improvement initiatives to enhance the customer experience.

Qualifications

• Strong interpersonal skills and customer support abilities
• Experience in customer service and customer service management
• Excellent communication skills in both Mandarin and English
• Strong problem‑solving and multitasking skills
• Ability to work independently and as part of a team
• Previous experience in a customer service role is a plus
• Bachelor's degree in Chemistry, Biochemistry or related field is preferred

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