Customer Success Executive

This role is fully remote within Malaysia and requires fluency in Chinese. The ideal candidate will have experience in e-commerce support, be comfortable working US hours (including weekends), and be adept with AI-based customer service platforms. This is a fast-paced, customer-facing role focused on delivering exceptional support and driving pre-sales conversions.

Key Responsibilities

• Engage with potential and existing customers via chat and email to understand their needs and recommend suitable products.
• Follow up on pre-sales inquiries to convert leads into customers through personalized, value-driven conversations.
• Resolve customer issues efficiently while adhering to company guidelines and maintaining high satisfaction.
• Stay updated on product knowledge and company announcements to provide accurate information.
• Act as the voice of the customer by sharing feedback and identifying recurring issues with internal teams.
• Escalate complex issues to management or relevant stakeholders promptly.
• Utilize tools like Gorgias , Zendesk , Limechat , Google Sheets , and Slack for daily operations.
• Support general administrative tasks and ad-hoc duties as assigned.

Requirements

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Health and Human Services

Referrals increase your chances of interviewing at Airswift by 2x

#J-18808-Ljbffr