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Admin & Customer Service Assistant

Admin & Customer Service Assistant

Collektr Sdn BhdShah Alam, Selangor, Malaysia
12 hours ago
Job description

Key Responsibilities

Category Buying & Sourcing

  • Source and procure TCG products (sealed, singles, graded cards, accessories) at competitive prices to meet Collektr’s demand pipeline.
  • Build and maintain strong relationships with distributors, wholesalers, Local Game Stores (LGS), and secondary market sellers.
  • Evaluate inventory opportunities across multiple TCG titles, balancing short-term demand with long-term market trends.
  • Negotiate pricing, credit terms, and supply agreements to maximize margin and ensure healthy category performance.

Market Intelligence & Strategy

  • Stay on top of product release calendars (WotC, TPCi, Bandai, Disney / Lorcana, etc.) and recommend buying strategies around key launches.
  • Track market price fluctuations, demand spikes, and secondary market activity to guide buying decisions.
  • Provide insights to the team on global TCG trends, collector behaviors, and competitive marketplaces.
  • Work closely with Marcomm to design campaigns and activations around major product launches.

    • Inventory & Sales Optimization

  • Ensure optimal stock levels for livestream sales, marketplace listings, and special campaigns.
  • Collaborate with Ops and Logistics to track, manage, and forecast TCG inventory.
  • Analyze sell-through performance, adjusting buying strategies for maximum turnover and profitability.
  • Support creation of “hype moments” (e.g., product drops, case breaks, chase card hunts) to drive engagement and revenue.

    • Community & Ecosystem Building

  • Engage with the TCG community — from competitive players to casual collectors — to strengthen Collektr’s reputation as a trusted hub.
  • Act as an internal “voice of the category,” representing the interests of TCG buyers and sellers in product planning.
  • Support partnerships with LGS, influencers, and tournament organizers to expand Collektr’s TCG presence.

    • (Apply now at #J-18808-Ljbffr

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    Admin Assistant • Shah Alam, Selangor, Malaysia