This job offer is not available in your country.
B2C Service Coordinator
HomageSubang Jaya, Selangor, Malaysia30+ days ago
Job descriptionServe as the primary point of contact for care owners, introducing yourself and establishing a relationship. Handle all communications with assigned care owners, ensuring clarity and responsiveness. Effectively manage the expectations of both care owners and care professionals. Oversee internal and external communications through various channels (e.g., emails, calls, live chat, internal tools), adhering to specified SLAs. Ensure that all escalations from care owners are promptly addressed, with resolutions provided to them within the specified timeframe outlined in Homage's SOP. Ensure timely responses, resolve inquiries efficiently, and strive for first-contact resolution to maintain high customer satisfaction. Regularly monitor internal channels to address messages and follow-ups promptly. Manage finance disputes / clarification both before and after scheduled visits. Recommend appropriate care packages to care owners based on the frequency of their visits each month. Oversee the resolution of incidents and conduct root cause analysis following Homage's Incident Management Framework and Protocol, addressing reported cases daily and coordinating with the necessary teams. Ensure operational incidents involving both consumers and care professionals are thoroughly investigated and resolved within SLAs, prioritizing high-impact incidents and escalating to relevant parties when necessary. Manage claims disputes, ensuring timely follow-up and resolution. Communication and Organisational Skills Communicate clearly and empathetically with care owners. Manage multiple tasks and cases efficiently with strong time management to ensure smooth coordination of services. Problem-Solving and Conflict Resolution Identify issues quickly and find effective solutions and use critical thinking to handle complex situations and incidents. Resolve conflicts and mediate to promote teamwork and a positive working environment. Attention to Detail Ensure accuracy in documentation and care plan updates and stay alert to care owners needs and service requirements. Interpersonal and Advocacy Skills Build trust and collaborate effectively with care owners, service coordination managers, and care professionals. Advocate for care owners needs while negotiating compromises when necessary, adhering to protocols. Technical Skills Use care management tools and know when and how to report urgent technical issues affecting care plans. Cultural Competence Respect and respond to diverse cultural backgrounds and provide personalised care. Resilience and Emotional Intelligence Manage stress and emotional challenges in care coordination. Show empathy to support care owners through tough situations. Ownership and Teamwork Take responsibility for care plans and ensure positive outcomes. Promote effective communication and teamwork among colleagues. Flexibility and Adaptability Adjust to changes in workflow and procedures to meet updated guidelines. Remote - Working from home ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in Annual Salary Reviews, alongside our modern approach to Performance Management
Join us in working on something that matters
Enabling wellness and recovery through holistic personal care
All Jobs B2C Service Coordinator (Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia)
A Service Coordinator at Homage plays a pivotal role in managing and delivering care plans for private care owners in partnership with our Care Professionals, internal operations, and product teams. Our Service Coordinators approach their role with a heart for meaningful care impact, taking strong ownership of the client care experience and success. You will oversee effective logistics coordination while maintaining clear communication and expectations across all parties. Your efforts will ensure smooth care delivery, contributing to consistently positive care outcomes. Homage is committed to delivering compassionate, personalized home-based care and nursing services, always prioritizing the experiences of those we serve and building trust through value-based care.
Care Owner Coordination and Fulfilment
- Oversee and manage visit schedules, proposals, and adjustment requests, ensuring efficient handling of changes and cancellations
- Gather feedback from care owners and care professionals, collaborating with cross-functional teams in operations, clinical, and technology to enhance the care experience.
- Ensure that care owners needs are accurately represented in care plans and that updates are made with consideration and sensitivity.
- Follow up on daily visit fulfillment to maintain seamless continuity of care. Engage care professionals to confirm their availability for visits.
- Work closely with care owners and professionals to provide necessary support and establish mutually beneficial agreements.
Communication and Customer Support
Incident Management (Severity 1) and Operational Support
Key Skills for Service Coordination Officer (SCO)
Working Hours
Commitment to a 5-day work week, from 9 AM to 6 PM, with flexibility for a rotating schedule. This includes availability on weekends and public holidays, along with 2 rotating off days between weekdays and weekends.
What\'s in it for you?
Join us as a Homage Care Pro today!
Deliver dedicated home care, nursing care and therapy to more in the community.
Get to know your carers past experience and qualifications
Book, manage and pay for visits all in one place
Available on
#J-18808-Ljbffr
Create a job alert for this search
Service Coordinator • Subang Jaya, Selangor, Malaysia
Related jobs
Job Summary : The Call Buster is a key frontline role responsible for taking and resolving customer calls during US support hours but subject to rotational.
This position requires strong problem-solv...Show moreLast updated: 30+ days ago%20Sdn%20Bhd)
![[October Intake] Mandarin Customer Service - Travel Industry](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=IGT%20Solutions)
%20AG)
)
Customer Service Coordinator (CSC).In this role, you will have experience in offering frontline support to both customers and technicians in a service-oriented environment.You will be adept at mana...Show moreLast updated: 30+ days ago
- Promoted
B2C Service Coordinator
HomageShah Alam, Selangor, Malaysia Join us in working on something that matters.Enabling wellness and recovery through holistic personal care.All Jobs B2C Service Coordinator (Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysi...Show moreLast updated: 30+ days ago
Customer Support Coordinator
Two95 International Inc.Kuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Promoted
- New!
E-commerce Coordinator
HCLC (M) Sdn BhdKlang, Malaysia Support in fast-growing e-commerce sales & operations and delivering professional customer service promptly.Assist in optimizing and update product presentation, listing and visibility on all onlin...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
[October Intake] Mandarin Customer Service - Travel Industry
IGT SolutionsSubang Jaya, Malaysia Responsible for China & Taiwan customer online consultation and answering questions, providing effective answers to customer consultation needs Maintain good communication and cooperation with rele...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
E-Commerce Coordinator
Flash Commerce MalaysiaKuala Lumpur, Malaysia This range is provided by Flash Commerce Malaysia.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Prepare live-stream setups (equipment, product...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
Central Customer Service Coordinator
Wilhelmsen Ships ServiceKuala Lumpur, Malaysia Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
We are looking for a Central Customer Service Coordinator ...Show moreLast updated: less than 1 hour ago
- Promoted
Service Sales Coordinator – Technical Services (12-month Contract)
BDKuala Lumpur, Malaysia Service Sales Coordinator – Technical Services (12-month Contract) – BD Location : Kuala Lumpur, Malaysia Responsibilities.
Coordinate and track service contract renewals for ANZ / NZ accounts.Prepare ...Show moreLast updated: 14 days ago
- Promoted
- New!
Central Customer Service Coordinator
Wilhelmsen groupKuala Lumpur, Malaysia Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Job title Central Customer Service Coordinator – Wilhelmse...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
Central Customer Service Coordinator India
Wilhelmsen groupKuala Lumpur, Malaysia Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
To process Customer’s Request for Quotation (RFQs) and Pur...Show moreLast updated: less than 1 hour ago
- Promoted
Client Services Coordinator - Property Management
Good Life Property ManagementSeri Kembangan, Malaysia Good Life Property Management is seeking a Client Services Coordinator who is passionate about providing value to prospective customers.
As the first point of contact, the Client Services Coordinato...Show moreLast updated: 14 days ago
- Promoted
After Sales Service Coordinator
MEIKO (Suisse) AGPetaling Jaya, Malaysia Overview MEIKO CLEAN SOLUTIONS (SEA) SDN.Malaysian subsidiary of the German MEIKO Group, a world-leading manufacturer of commercial glass and dishwashers as well as washer-disinfectors for hospital...Show moreLast updated: 30+ days ago
- Promoted
- New!
Service Delivery Coordinator, Financial Solutions
AmerisourceBergenKuala Lumpur, Malaysia Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Show moreLast updated: less than 1 hour ago
- Promoted
Sales Coordinator
TSA Industries Sdn BhdSepang, Malaysia Handle customersâ enquiries Prepare and generate sales orders Responsible for collection on all sales transacted Handling customer complaint Participate on bi-yearly stock-take To undertake any oth...Show moreLast updated: 14 days ago
- Promoted
- New!
Central Customer Service Coordinator
Wilh. Wilhelmsen Holding ASAKuala Lumpur, Malaysia Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Job title • •Central Customer Service Coordinator – Wilhelms...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
Central Customer Service Coordinator India
Wilh. Wilhelmsen Holding ASAKuala Lumpur, Malaysia Central Customer Service Coordinator India page is loaded## Central Customer Service Coordinator Indialocations : .Posted 8 Days Agojob requisition id : .
JOBREQ\_11352Join our global team for a career ...Show moreLast updated: less than 1 hour ago
Customer Service Coordinator
Crown Equipment Sdn. Bhd (Malaysia)Shah Alam, Selangor, MYQuick Apply
- Promoted
- New!
Central Customer Service Coordinator India
Wilhelmsen Ships ServiceKuala Lumpur, Malaysia Central Customer Service Coordinator India — Join to apply for the.Central Customer Service Coordinator India.Join our global team for a career with opportunities to solve challenges both locally a...Show moreLast updated: less than 1 hour ago
- Promoted
- New!
Service Delivery Coordinator
Black BoxKuala Lumpur, Malaysia Federal Territory of Kuala Lumpur, Malaysia Responsibilities.Perform day-to-day project coordination activities using processes, methodologies and systems.
support planning and coordinating activit...Show moreLast updated: less than 1 hour ago
- Promoted
Service Sales Coordinator – Technical Services (12-month Contract)
BD MexicoKuala Lumpur, Malaysia The Service Sales Coordinator (Technical Services) plays a key supporting role in service sales operations for ANZ / NZ.This position is responsible for coordinating service contract renewals, managi...Show moreLast updated: 9 days ago
- Promoted
- New!
Workplace Experience Coordinator / Customer Service_Shift Hours (Kuala Lumpur)
CBREKuala Lumpur, Malaysia Workplace Experience Coordinator / Customer Service_Shift Hours (Kuala Lumpur) CBRE is the global leader in commercial real estate services and investments.
With services, insights and data that spa...Show moreLast updated: less than 1 hour ago