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Associate Representative, Customer Service and Support

APL Logistics Sdn. Bhd.Petaling Jaya, Selangor, Malaysia

7 hours ago

Job description

Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost-effectiveness.

Maintain accurate and up-to-date records of customer orders and communicate any changes or issues to relevant stakeholders.

Proactively address service issues with the respective stakeholders; escalate more complex cases to more senior colleagues and Supervisor / Manager.

Escalate non-conformance issues for interventions and corrections.

Respond to queries from various stakeholders.

Cooperate with service providers (2PL / 3PL etc.) to resolve warehouse, customs or trucking issues to ensure timely delivery of orders.

Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' updates.

Any other responsivities as assigned by Supervisors / Managers.

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Customer Service Representative • Petaling Jaya, Selangor, Malaysia