Customer Service Specialist

Overview

Senior Consultant at PERSOLKELLY Malaysia

Responsibilities

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
• Support Travel appointments (hotel, flights, activities and more) to meet business needs after training in required skills.
• Professionally handle a high volume of inquiries from clients and customers across regions such as Hong Kong, Taiwan, and China.
• Be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements and communicate to Team Leaders and / or Manager.
• Perform office-based administrative duties when required.
• Demonstrate a high degree of integrity and confidentiality – maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries, etc.

Seniority level

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