Authorized Service Provider (ASP) Operations Program Manager (Remote role)

Authorized Service Provider (ASP) Operations Program Manager (Remote role)

Join to apply for the Authorized Service Provider (ASP) Operations Program Manager role at Hitachi Vantara .

We are Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure enables customers—from banks to theme parks—to focus on achieving the incredible with data. Right now, we are laying the foundation for our next wave of growth and looking for people who love being part of a diverse, global team that makes a real-world impact with data.

What You’ll Be Doing

• Onboard new Authorized Service Providers to ensure compliance with all policies, standards, and procedures; qualify and validate the capabilities of prospective ASPs.
• Build and manage relationships with Authorized Service Providers and serve as the single point of contact for all service-related communication, compliance tracking of operational KPIs, financials, contract management, processes, staff accreditation, and CSAT.
• Lead and drive regular business reviews with the assigned Authorized Service Providers, covering compliance, quality, performance, and cost monitoring.
• Address conflicts, escalations, and issues related to partner performance or compliance and drive remediation plans for any governance gaps.
• Support the Authorized Service Providers in coordinating training.
• Collaborate closely with HV internal peers—Sales, Global Customer Success & Support Management, Global Partner Operations Team, Partnerships and Alliances—to meet expectations.
• Develop, implement, and maintain partner governance policies, standards, and procedures along with KPIs, SLAs, and compliance requirements for partners.
• Perform other duties as required or directed by management.

What You Bring To The Team

About Us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data‑driven leaders that can make a positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit‑based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How We Look After You

We help take care of you today and tomorrow with industry‑leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

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