Customer Service Representative (Malaysia)

Customer Service Representative (Malaysia)

Selkirk Sport

At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to Fuel the Pickleball Obsession by creating the sport’s premier products and ecosystem. As a leading global brand, we’re expanding our international presence and seeking top‑tier talent to support growth in the U.S. and abroad.

About Selkirk Sport

We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first‑principles thinking to design scalable, process‑driven systems that create lasting operational advantage.

Selkirk Sport, a leader in pickleball innovation and performance equipment, is seeking a Customer Service Representative (CSR) based in Malaysia to support our growing customer experience operations. This role focuses primarily on assisting our U.S.‑based team with warranty claims, ensuring a smooth and professional process for customers worldwide.

As part of a dynamic and collaborative team, this position will evolve over time as new responsibilities and training opportunities are introduced. The ideal candidate is detail‑oriented, organized, and eager to grow within an international customer service environment.

Key Responsibilities

• Review and process warranty claim submissions, ensuring all required information is complete and accurate.
• Communicate with customers via email or other digital platforms to gather additional claim details when necessary.
• Collaborate closely with U.S.‑based team members to ensure timely and consistent claim resolution.
• Document claim outcomes, replacement shipments, and customer feedback in company systems.
• Identify recurring issues or trends in product claims and elevate findings to the appropriate department.
• Maintain accurate records of customer interactions and transactions.
• Participate in ongoing training and contribute to improving warranty processes.
• Assist with additional customer service or administrative tasks as assigned as training progresses.

Qualifications

Why Join Selkirk Sport?

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

Industries : Sporting Goods Manufacturing

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