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IS Specialist

IS Specialist

ExpeditorsPetaling Jaya, my
21 days ago
Job description

Job Description

Major Duties and Responsibilities

  • Support the end users on incidents logged in our online ticket system, help requests by phone or people walking in
  • Support basic level Windows server and Unix
  • Take care of hardware installation (PC, Server, Laptop, Printer)
  • Support on network issues (LAN, WAN, Wi-Fi)
  • Support the employees in the warehouse (scanners, tablets, automation)
  • Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
  • Perform daily checks of backups / systems as well as making sure that these checks are administered in a portal
  • Support Tier 1 and Tier 2 for Infrastructure and Technology
  • Manage disaster Recovery and High Availability plan for systems
  • Manage IT budget and procurement
  • Support on solving issues with PCs, Printers, Laptops and Servers (Windows / Unix)
  • Safeguard and improve (cyber) security and access control where possible
  • Monitor system downtime and resource utilization
  • Contribute to a good and strong relationship with our local service providers and suppliers

Qualifications

  • Bachelor’s degree (B.A.) from a college or university; or one to two years related IT experience; or equivalent combination of education and experience
  • Strong network policy, topology, LAN, IP Standards knowledge
  • Technically proficient in Expeditors’ systems and processes
  • Proactive for improvements in these processes by automation of tasks
  • Interpersonal skills
  • Customer service driven, solution-focused, and innovative
  • Software proficiency
  • English language proficiency
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