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IS Specialist
ExpeditorsPetaling Jaya, my21 days ago
Job descriptionBachelor’s degree (B.A.) from a college or university; or one to two years related IT experience; or equivalent combination of education and experience Strong network policy, topology, LAN, IP Standards knowledge Technically proficient in Expeditors’ systems and processes Proactive for improvements in these processes by automation of tasks Interpersonal skills Customer service driven, solution-focused, and innovative Software proficiency English language proficiency
Job Description
Major Duties and Responsibilities
- Support the end users on incidents logged in our online ticket system, help requests by phone or people walking in
- Support basic level Windows server and Unix
- Take care of hardware installation (PC, Server, Laptop, Printer)
- Support on network issues (LAN, WAN, Wi-Fi)
- Support the employees in the warehouse (scanners, tablets, automation)
- Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
- Perform daily checks of backups / systems as well as making sure that these checks are administered in a portal
- Support Tier 1 and Tier 2 for Infrastructure and Technology
- Manage disaster Recovery and High Availability plan for systems
- Manage IT budget and procurement
- Support on solving issues with PCs, Printers, Laptops and Servers (Windows / Unix)
- Safeguard and improve (cyber) security and access control where possible
- Monitor system downtime and resource utilization
- Contribute to a good and strong relationship with our local service providers and suppliers
Qualifications
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Specialist • Petaling Jaya, my