Process Manager, SME Banking - Product Management MY

Process Manager, SME Banking - Product Management MY

Malaysia

Job Description

• Manage the Commercial Banking products playbook, SOP, and P&P management. Collaborate closely with DCORO, RCU, and relevant parties.
• Oversee product lifecycle management, monitor product program performance reports, and conduct reviews.
• Prepare monthly Product Operations risk dashboards, working with relevant parties on data analysis, highlighting process performance, challenges, and opportunities for improvement to senior management.
• Initiate process improvement projects to enhance operational efficiency, utilizing data-driven insights to recommend enhancements and ensure continuous improvement.
• Conduct regular audits to ensure compliance with established processes and regulatory requirements.
• Support Commercial Banking product processes, procedures, system support, and complaint management related to products and processes.
• Ensure compliance with Bank Negara Malaysia (BNM) guidelines, CIMB Group policies, procedures, and relevant regulations.
• Assist sales teams with process and procedure support and respond promptly to their inquiries.
• Participate in Forward30 initiatives to support and drive CIMB's Forward30 aspirations.
• Undertake ad-hoc business initiatives and projects as required.

Job Info

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