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Relationship Manager (Nationwide)
AFFIN GroupKluang, Johor, Malaysia30+ days ago
Job descriptionEnsure promptness and quality of credit processing. Monitor overdue accounts and undertake prompt measures to prevent NPLs. Provide customer information to relevant parties within the Bank. Facilitate the drawdown of facilities. Support, identify, solicit, and establish a high-value client base. Manage customer relationships and interfaces. Proactively manage a portfolio of SME accounts by monitoring credit risk. Coordinate with branches and departments to maximize process efficiency and customer satisfaction. Act as Backup Compliance Coordinator and oversee responsibilities under BNM’s policies and AML guidelines. Serve as Backup Operational Risk Coordinator, implementing ORM activities. Champion ORM activities within the Business Unit. Report operational defects via the Loss Event Database. Utilize ORM tools like RCSA, KCS, KRI, and ScAN. Undertake additional responsibilities as assigned. Act as Backup BCP / DRP Coordinator for Business Contingency Planning. Degree in Accounting, Finance, Banking, Business, Economics, or related fields. Experience in marketing and credit processing. Proficiency in Bahasa Malaysia and English, both oral and written. Good public speaking and presentation skills. Knowledge of Bank’s Credit, Operations, and Products. Awareness of SME issues, policies, and trends. Basic business acumen and industry knowledge. Entry level Full-time Sales and Business Development Banking
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Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
Account Profitability
- Maximise earnings potential and revenue of relationships.
- Review and monitor account performance.
Service Management
Client Relationship Management
Operations Management
Additional Responsibilities
Job Requirements
Seniority level
Employment type
Job function
Industries
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Relationship Manager • Kluang, Johor, Malaysia
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