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Customer Service Representative ( Thai Speaker)
EzypayKuala Lumpur, Federal Territory of Kuala Lumpur, MY18 days ago
Job type
- Quick Apply
Job descriptionMinimum 2 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded. Proficient in English and Thai (both written and spoken) as this role is required to liaise with Thai speaking clients. Ability to support a variety of start times (shifts can range from 4 am to 5 pm) Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills Experience using customer service software / ticketing systems or CRM ( Zendesk desirable) Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious. A true team player that really cares about their peers. Generous salary package Casual dress code Delicious office snacks Dynamic, positive work environment Fantastic team culture Guidance and mentoring from leaders within the business Flexible working environment (work from home & remote working options) Gym subsidies
As a Customer Service Representative (Thai Speaker), you will :
- Meet defined service expectations by analysing, responding and resolving customer enquiries, with particular focus on tier 1 merchants.
- Handle customer complaints / escalations, providing timely solution / s and / or escalation and follow-up to ensure resolution
- Deliver training and mentorship to new and existing team members to develop Team skills and capabilities
- Co-ordinate outbound communications to ensure stakeholders are kept informed of any impact to their service
- Assist Customer Support Team Leader with day-to-day supervision of the Customer Support Team
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Customer Service Representative • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY