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Customer Service Representative ( Thai Speaker)

Customer Service Representative ( Thai Speaker)

EzypayKuala Lumpur, Federal Territory of Kuala Lumpur, MY
16 days ago
Job type
  • Quick Apply
Job description

As a Customer Service Representative (Thai Speaker), you will :

  • Meet defined service expectations by analysing, responding and resolving customer enquiries, with particular focus on tier 1 merchants.
  • Handle customer complaints / escalations, providing timely solution / s and / or escalation and follow-up to ensure resolution
  • Deliver training and mentorship to new and existing team members to develop Team skills and capabilities
  • Co-ordinate outbound communications to ensure stakeholders are kept informed of any impact to their service
  • Assist Customer Support Team Leader with day-to-day supervision of the Customer Support Team

Requirements

  • Minimum 2 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
  • Proficient in English and Thai (both written and spoken) as this role is required to liaise with Thai speaking clients.
  • Ability to support a variety of start times (shifts can range from 4 am to 5 pm)
  • Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills
  • Experience using customer service software / ticketing systems or CRM ( Zendesk desirable)
  • Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.
  • A true team player that really cares about their peers.
  • Benefits

  • Generous salary package
  • Casual dress code
  • Delicious office snacks
  • Dynamic, positive work environment
  • Fantastic team culture
  • Guidance and mentoring from leaders within the business
  • Flexible working environment (work from home & remote working options)
  • Gym subsidies
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    Customer Service Representative • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY