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Customer Support Agent - (Fluent in Vietnamese)

Customer Support Agent - (Fluent in Vietnamese)

Invisible Expert MarketplaceIpoh, Perak, Malaysia
30+ days ago
Job description

Overview

Customer Support Agent - (Fluent in Vietnamese) — Remote, contract position at Invisible Expert Marketplace. The role supports the latest AI-driven technology in the financial services industry, focusing on retirement plan inquiries and related account support.

Responsibilities

  • Provide prompt, accurate, bilingual support via phone, email, and live chat for English- and Vietnamese-speaking customers.
  • Assist with account activation, integration troubleshooting, and product-related inquiries.
  • Give guidance on retirement plan offerings (e.g., 401(k), IRA, Profit Sharing Plans).
  • Troubleshoot technical issues and escalate complex cases as needed.
  • Use Zendesk, Aircall, and internal CRM systems to track, manage, and resolve customer interactions.
  • Collaborate with internal teams to escalate issues efficiently and improve customer service.

Qualifications

  • High school diploma or equivalent; degree in Business, Finance, or IT is a plus.
  • Bilingual fluency in Vietnamese and English, with strong verbal and written communication skills in both languages.
  • Previous customer service experience, ideally within technical support or financial services.
  • Familiarity with retirement plans or financial account management (401(k), IRA) is advantageous.
  • Proficiency in Zendesk and Aircall is preferred.
  • Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
  • High attention to detail and ability to work independently and as part of a remote team.
  • Must pass a background check.

    • Details

  • Hours : 45-50 hours per week
  • Schedule : 9 : 00 AM – 6 : 00 PM US Eastern Time
  • Must be able to work US-East Coast / New York Time Zone
  • Compensation : Type – Hourly; Rate – $5 / hour
  • Employment type : Contract
  • Workplace : Remote
  • Seniority level : Entry level

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    Customer Vietnamese • Ipoh, Perak, Malaysia