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Information Technology Service Management Consultant

Information Technology Service Management Consultant

Net2Source (N2S)Kuala Lumpur, Kuala Lumpur, Malaysia
12 hours ago
Job description

Overview

Job description for an Information Technology Service Management professional at Net2Source (N2S).

Responsibilities

  • Apply ITIL framework and ITSM best practices to deliver service management outcomes.
  • Use ITSM platforms such as ServiceNow, BMC Remedy, or similar to support processes and workflows.
  • Analyze incidents and problems to support resolution and drive continual improvement.
  • Collaborate with cross-functional and multicultural teams and communicate effectively with stakeholders.
  • Manage multiple priorities in a global environment with attention to detail.
  • Support service reporting and performance analysis to monitor and improve service delivery.
  • Ensure service governance and compliance requirements are met.

Qualifications

  • Strong understanding of ITIL framework and ITSM best practices.
  • Experience with ITSM platforms such as ServiceNow, BMC Remedy, or similar.
  • Analytical skills for incident and problem resolution.
  • Excellent communication and collaboration abilities.
  • Ability to manage multiple priorities and work in a global environment.
  • Process-oriented mindset with attention to detail.
  • Experience in managing cross-functional and multicultural teams.
  • Experience in service reporting and performance analysis.
  • Knowledge of service governance and compliance requirements.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Contract

    • Job function

  • Information Technology

    • Industries

  • Software Development
  • IT System Custom Software Development
  • IT Services and IT Consulting

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    Technology Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia