Outlet Supervisor (Penang- Gurney Plaza / Lotus Tanjung Pinang)

We are looking for Assistant Supervisor / Supervisor for our outlet at Gurney Plaza and Lotus Tanjung Pinang. At CHAGEE, we believe that all outlet partners are the bloodline of the company as they are the front-liner who bring up most services and product to satisfy the needs of all CHAGEE’s customers. Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

Responsibilities

• Expected to work at the highest standard at all times to ensure outlet's product and service quality.
• Manage and brew the beverage based out in-house recipe.
• Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.
• Forecast and set sales target with actions in place to meet sales target set.
• Plan and manage outlet staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.
• Sourcing, hiring, and training of new outlet staff to meet outlet’s staffing requirement.
• Manage outlet inventory, ensure sufficient inventory in place to meet daily sales made.
• Manage all receipts of outlet, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
• Manage and monitor outlet costing, including raw material costing, labour cost, and other utilities cost and expenses, ensure outlet meet profitability target set.
• Ensure outlet operation guide is adhered to by outlet and staff at all time.
• Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
• Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.
• Required to participate in operational process, including preparation of beverages, handle cashier position and any other relevant task of outlets.

Employee Benefits

Requirements

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