Agency Innovation & Technology (Business Systems Analyst)

Agency Innovation & Technology (Business Systems Analyst)

Direct message the job poster from AIA Malaysia

What You Will Expect :

The Agency Innovation & Technology business systems analyst supports agency distribution systems, focusing on business analysis, user testing, and project delivery. The role involves managing life insurance technology platforms, coordinating with stakeholders, and ensuring smooth implementation of new products and enhancements. Strong analytical skills, hands‑on system experience, and team leadership are key to success.

What You Will Do :

• Serve as a Business Analyst for Agency Distribution Technology systems, including Policy Administration, Compensation Management, and Performance Reporting platforms.
• Operate within an Agile framework, leading user story documentation, UAT planning, and the implementation of complex business requirements to ensure timely and high‑quality project delivery.
• Collaborate with multiple stakeholders to gather, analyze, and document business requirements effectively.
• Provide day‑to‑day support for core systems such as Life / Asia (AS / 400), Polisy / Asia , and compensation systems, ensuring operational continuity and issue resolution.
• Lead testing efforts for new product launches, campaign initiatives, and system enhancements, including post‑deployment verification in compliance with AIA governance standards.
• Manage multiple priorities and deadlines in a dynamic environment, demonstrating flexibility during critical project phases.
• Exhibit strong interpersonal skills, a results‑driven mindset, and a commitment to high performance.
• Supervise and mentor team members, fostering capability development and continuous improvement.
What You Will Need :
• Education :
• Bachelor’s degree in Information Technology, Computer Science, Business IT, or equivalent.
• Experience :
• At least 5-7 years of work experience in the related field, preferably within the Insurance and Financial Institution sectors.
• Life Insurance Expertise : Proven experience in the life insurance industry with a strong understanding of insurance distribution and compensation processes.
• Hands-On Leadership : Demonstrates a proactive, hands‑on approach with the ability to lead and collaborate within small teams. Strong problem‑solving and troubleshooting capabilities using available resources.
• System Implementation & Support : Practical experience in implementing, supporting, and managing critical Life Insurance applications such as Policy Administration Systems (e.g., AS / 400) , compensation, and reporting systems.
• Production Support : Solid background in managing production support and business‑as‑usual (BAU) operations efficiently.
• People Management : Capable of leading and mentoring team members to enhance overall team performance and capabilities.
• Technical & Functional Skills :
• Strong collaboration with IT teams and a solid understanding of the Software Development Life Cycle (SDLC).
• Proficiency in Microsoft Excel (required), basic SQL, and presentation tools.
• Familiarity with life insurance product configuration and compensation scheme setup.
• Certifications (Good to have) :
• LOMA certification.
• Relevant system or application-related certifications.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Insurance

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