Assistant Reservation Manager

Overview

Job Title : Assistant Director of Human Resources - Sunway City Hotels Kuala Lumpur

Job Role : Primary role for a Assistant Reservation Manager is to support Reservation Manager to oversee reservation operations for three integrated hotels under Sunway City Kuala Lumpur Hotels.

Responsibilities

• Administrative
• Constantly review task processes and staff’s productivity in ensuring that work standards are consistently met.
• Handle staff scheduling and administrative report requirements.
• Ensure that all office correspondence is filed accordingly.
• Handle all office supplies and equipment requisition.
• Provide guidance and assistance to Reservations agent in special requests or problem that may arise in the department.
• Handle special projects delegated by Reservations Manager / Director of Revenue.
• Communication
• Conduct and attend meeting / briefing as required.
• Coordinate reservations requirements and handle inter-department communications.
• Constantly update staff and respective department on status and selling strategies as dictated by the Reservations Manager / Dir. Of Revenue.
• Communicate daily pricing strategies to key departments including Reservations, Sales and Front Office.
• Room Inventory Control
• Alert the Reservations Manager of any sudden fluctuation in occupancy levels in any of the 5 properties.
• Implement inventory control and selling strategies as dictated by the Reservations Manager / Dir. Of Revenue.
• Manage group reservation activity (group block) and monitor cut-off dates.
• Handle overbooking situations and arrange alternative accommodations (farm outs).
• Monitor deadlines for group blocks and ensure rooming lists are received on time.
• Review all arrivals during tight periods to minimize unexpected “wash” or attrition.
• Revenue Management
• Monitor call handling so that opportunities in upselling are maximized.
• Closely monitor tight dates and give recommendations to Reservations Manager / Dir Of Revenue on yield opportunities.
• Assist Revenue Manager in generating Daily and Weekly Reports.
• Work closely with Sales Personnel to understand company and travel agent profile.
• Build good business rapport with all potential clients / secretaries of company and travel agents.
• Perform telemarketing whenever necessary.

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