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Customer Service Specialist (Up to RM4,000 + Allowance + Bonus | Hybrid Work)

Customer Service Specialist (Up to RM4,000 + Allowance + Bonus | Hybrid Work)

BGC GroupKuala Lumpur, Kuala Lumpur, Malaysia
14 days ago
Job description

Overview

Customer Service Specialist (Up to RM4,000 + Allowance + Bonus | Hybrid Work)

BGC Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Salary : Up to RM4,000 + Allowances & Bonus
  • Work Arrangement : Hybrid Work

Are you passionate about delivering excellent customer service and helping people across the globe? Join our client, one of the world’s leading online travel platforms, as a Customer Service Specialist and be part of a dynamic, diverse, and supportive team.

What You’ll Do

  • Provide world-class support to customers and partners via phone, email, and live chat.
  • Handle inquiries for a wide range of products – Hotels, Flights, Activities, and more.
  • Take ownership of customer concerns including operational, pricing, and booking issues.
  • Support customers from Hong Kong, Taiwan, and China with professionalism and empathy.
  • Meet individual KPIs and team goals while ensuring service excellence.
  • Identify opportunities for process improvements and share with leaders.
  • Maintain confidentiality of customer information.

    • What We’re Looking For

  • Strong command of English & Mandarin (Cantonese is a big plus).
  • Positive, detail-oriented, responsible, and ethical personality.
  • Strong problem-solving and analytical thinking skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Willingness to work rotational shifts, weekends, and public holidays.

    • Why Join?

  • Competitive Pay : Up to RM3,650 + RM600 allowance (total up to RM4,350) + bonuses.
  • Work From Home Support : One-time RM1,750 WFH allowance for new hires.
  • Training & Growth : 2–3 months structured training with ongoing career development.

    • If you’re ready to kick-start a rewarding career with a global brand and grow in the travel tech industry, apply now to join our Customer Experience team.

    Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • Travel Arrangements and Telephone Call Centers

    • #J-18808-Ljbffr

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    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia