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Customer Service Representative (WFH)
VDart MalaysiaCentral George Town, Penang, Malaysia12 days ago
Job descriptionMin 1 year experience as a Customer Support or similar CS role (Live Chat) Familiarity with Cryptocurrency industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases SPM and above Mandarin proficiency is an added advantage Seniority level : Associate Employment type : Full-time Job function : Information Technology Industries : IT Services and IT Consulting
Direct message the job poster from VDart Malaysia
Talent Partner | VDart Malaysia | Hiring for Tech roles
This is a WFH Opportunity - 24 / 7 rotational shifts
Responsibilities
- Respond to customer queries in a timely and accurate way, via chat
- Identify customer needs and help customers use specific features
- Update our internal databases with information about issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to aid
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
Qualifications
Details
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Customer Service Representative • Central George Town, Penang, Malaysia
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