Requirements
- Minimum of 3-4 years of experience in Food & Beverage industry.
- Fluent in spoken and written in English and Mandarin (in order to attend to English and Mandarin speaking guests’ needs and complaints promptly and politely.)
- Excellent communication & interpersonal skills; able to build lasting relationships with guests.
- Basic competency in Microsoft Office (Word, Excel and Powerpoint)
- Possess good initiative and leadership skills.
Responsibilities
Ensure guests’ needs and expectations are met by providing an efficient and professional service.Lead by example by demonstrating exemplary professionalism.Attend to guests’ needs and complaints promptly and politely.Resolve all potential service failure issues.Perform duties in the best interest of the Company, ensuring that the SOP & SOC are applied on daily basisSupervise food and beverage service by directing and guiding subordinates.Attend meetings and briefingsSubmit monthly paperwork to and requisite forms from respective departments.Execute any duty that may be assigned from time to time by the Management.Benefits
Annual leave, MCEPF, SOCSO,EISMedical ReimbursementFestive GiftAnnual D&DStaff DiscountAnnual BonusAdditional Benefits
Staff MealAccommodation ProvidedSkills
Critical Thinking People Management Coordinating with Others Service Orientation Communication Skill Responsibility Data Analysis Staff Training Leadership Customer Service Financial Management Communication Problem-Solving Food Safety Inventory Management
Important Information
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