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Assistant Manager, Policy Servicing (Minor Alteration)

GREAT EASTERNKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

3 days ago Be among the first 25 applicants

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Team leader for Minor Alterations without Payment that covers processing IL Fast Track Transactions and Minor Alterations. To monitor and supervise team members in processing and ensure achieving the set targeted Turn Around time and Service Level Agreement for the department and organisation. To assist Manager in leading / co-leading / participate in projects and initiatives set in order to achieve the departmental and organisation key goals.

As team leader, to monitor and guide the team members in processing of the transactions.
Processing policyholder's application within authority / access given.
Planning assignment of cases and supervision of the unit to ensure timeliness of processing and meeting the Turn Around time and Service Level Agreement.
Attend to all enquiries and complaint from customers (internal / external), agents, and vendors; closely monitor until closure, understand its root cause & act to for prevention in the future.
Next-in-line to Manager for the Minor Alterations
As Subject Matter Expert (SME) for the process of Policy Minor benefit Alterations
Actively participate in projects and initiatives set in order to achieve the departmental and organization key goals.
To assist Manager to carry out the task assigned, report progress and status.
To ensure monthly report is completed in timely manner.

We are looking for people who

Possess either Degree in Business Administrative, Finance, or any related field(s).

Majoring in Insurance or Finance would be added advantage.

Professional qualifications i.e. AMII / ACII, FLI, Six Sigma either trained or certified Green Belt shall be added advantage.

Minimum 5 - 7years working experience in business with 2-3 years’ experience in team leader role and or senior associate / executive role.

Working experience in insurance related fields would be added advantage.

Communication skill, with ability to communicate at all levels.

Ability to produce high quality work under pressure.

Ability to translate business issues / challenges into effective / creative program solutions.

Policy servicing guidelines & procedures, and has relevant product knowledge.

How you succeed

Champion and embody our Core Values in everyday tasks and interactions.

Demonstrate high level of integrity and accountability.

Take initiative to drive improvements and embrace change.

Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.

Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns / risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies : Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Employment Type : Permanent

Seniority level

Associate

Employment type

Full-time

Job function

Other, Customer Service, and Administrative

Industries

Insurance and Financial Services

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Assistant Manager • Kuala Lumpur, Kuala Lumpur, Malaysia