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Community Manager, Malaysia - 12 Month Contract

Community Manager, Malaysia - 12 Month Contract

CanvaMuar, Johor, Malaysia
30+ days ago
Job description

Overview

Community Manager, Malaysia - 12 Month Contract

Location : Kuala Lumpur, Malaysia (remote role based in Kuala Lumpur, Malaysia)

Job Description

Join the Canva team redefining how the world experiences design. We engage Contractors and Freelancers worldwide. This remote role is based in Kuala Lumpur, Malaysia.

What You’d Be Doing In This Role

As Canva scales, change is part of our DNA. This will give you the flavour of the work, which may evolve over time. You’ll operate at the intersection of community and international growth, working with Canva’s Malaysia team to contribute to brand love in-market, owning community growth from ideation to execution. Currently focused on :

  • Own the growth & development of our community programs and online groups in Malaysia
  • Foster a vibrant and positive community atmosphere in the groups you oversee
  • Be active daily in your groups, respond to inquiries, comments, and concerns
  • Conceptualise and develop initiatives to support local marketing strategies and campaigns, including maintaining a local content calendar
  • Grow, nurture, and inspire a countrywide network of brand advocates
  • Partner with local schools & education organisations to share Canva tools for educators
  • Host webinars and in-person workshops for teachers, education professionals, and creatives
  • Participate in and drive community participation at local conferences and events
  • Localise campaigns with global and regional teams to meet business goals
  • Translate global assets into the local language
  • Collaborate with the local cross-functional team to ensure alignment with market goals
  • Create periodic reports and track KPIs to assess impact and identify growth opportunities

You're probably a match if

  • Experience in community management or related field with a track record of growing and engaging communities (experience in education sector a plus)
  • Experience with community tools (Canva, Facebook Groups, Discord, Hubspot, Mailchimp, Monday.com, Google Suite, Looker)
  • Creative thinker with hands-on content creation for brands and video editing skills
  • Strong knowledge of social platforms, video content, campaigns, trends, and insights
  • Analytical mindset and ability to understand Canva’s audiences and make data-driven decisions
  • Ability to drive alignment between stakeholders in a fast-paced environment
  • Problem-solving mindset with opportunities for continuous improvements
  • Excellent written, visual, and verbal communication and ability to manage multiple priorities
  • Ability to build relationships with internal and external stakeholders
  • Balance big-picture thinking with short-term needs
  • Self-starter with execution focus and adaptability to market trends
  • Full proficiency in English and Malay

    • Other Stuff To Know

    We hire contractors based on experience, skills, and passion. When you express interest, please share your pronouns and any reasonable adjustments needed for the contractor-accreditation interview process. Interviews are conducted virtually. Canva celebrates all skills and backgrounds; if your skills don’t exactly match, we still want to hear from you. Check lifeatcanva.com for more info.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Contract

    • Job function

  • Marketing and Product Management

    • Industries

  • Software Development and IT Services and IT Consulting

    • #J-18808-Ljbffr

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    Community Manager Malaysia • Muar, Johor, Malaysia