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Claim Officer | KL Eco City 2023-02-14

Claim Officer | KL Eco City 2023-02-14

J&T ExpressKL Eco City
30+ days ago
Job description
  • Ability to use independent judgement and make appropriate claims arbitration decisions and determinations.
  • Having conflict resolution and mediation skills to liaise with external customers or internal departments regarding claims.
  • Responsible for daily assigned task in respect of Claims & Arbitration and process within timeline given (TAT).
  • Understand principle and procedures for investigations, perform verification & checking on claims and arbitration cases following company’s standard policies and operation procedures.
  • Responsible to handle claim & arbitration complaints / appeal and provide appropriate solutions / result within stipulated time given to external customers or internal departments.
  • Forward appropriate claims / arbitration to HQ or finance department for payment / fine processes.
  • Record keeping (documents or softcopy) and prepare necessary paperwork such as correspondence / report / analysis as and when needed.
  • Maintain confidential claim & arbitration sensitive information including customer / company data in all platforms.
  • Prepare daily, weekly or monthly reporting.
  • Understand on company’s products and updates time to time, conduct training briefing to team members as and when required by Superior.
  • Expedite urgent claim or arbitration with relevant parties as and when needed.
  • Assist superior in monitoring in daily operation and team performance.
  • Perform any adhoc tasks or additional instructions by superior.

    • Job Requirements : -

    • Excellent verbal and written communication skills,which require professionalism in both skills.
    • Excellent computer proficiency (MS Office – Word, Excel and Power point)
    • Excellent in negotiation, decision making, resolution and analytical skills.
    • Must have experience in Claim or Arbitration handling for at least 1 year.
    • Must possess at least Diploma / Degree in any field.

      • Interested candidate please email your resume (including all qualifications, details on previous work experience, current and expected salaries) together with a recent photograph to chloe.hor@jtexpress.my

      We regret only shortlisted candidate will be notified.

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    Kl • KL Eco City