SO, Customer Service Officer (Serve), CC

Job Description

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.

We are seeking a Customer Service Officer to deliver 24-hour one-stop customer service. The successful candidate will provide prompt and accurate answers, alternatives, or solutions to customers with their best interests at heart, handle and resolve customer complaints proficiently, and display a high level of quality and professionalism when dealing with customers.

• Customer Management
• Deliver 24-hour one-stop customer service
• Providing prompt and accurate answers, alternatives, or solutions to customers
• Handling and resolving customer complaints proficiently
• Displaying a high level of quality and professionalism when dealing with customers
• Taking ownership of each call to ensure customer’s satisfaction
• Performing transactions accurately and efficiently
• Ensuring first call resolution or timely follow ups and referrals
• Maintain a high level of customer focus
• Maintain high integrity in delivery of honest value in every interaction
• Protecting the trust and safeguarding the confidentiality of customer’s information

Requirements

Desirable skills

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors.

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