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Customer Support
EBAY AUSTRALIA AND NEW ZEALANDLapangan Terbang Antarabangsa Kuala Lumpur, Selangor, Malaysia5 hours ago
Job descriptionBachelor degree and above. 2-3 years of experience within customer service, e-commerce or equivalent Fluent Mandarin and English when required to interact with sellers in their local language (written and spoken) Ability to read Cantonese when required to review ebay HK webpage. Excellent verbal, written and interpersonal communications skills Proficient in office tools Strong team player who thrives working in team environment
Position Summary
- Commercial Teammate (MSO Reactive) supports Greater China large merchants, high value / potential sellers with their day to day operational issues by phone, email and / or chat
- Working with the relevant key stakeholders (e.g. BU, Trust team) closely to help sellers' business growth, providing a timely resolution。
- Maintaining a strong partnership with the account management group.
- You will be the primary point of contact for Greater China customers and proactively communicate or respond to customers in Mandarin / English inquiries via email, phone and / or chat in an efficient and effective manner.
Position Qualifications
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Customer Support • Lapangan Terbang Antarabangsa Kuala Lumpur, Selangor, Malaysia