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Head of Technology & Systems

Head of Technology & Systems

Emax Beauté International Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
13 hours ago
Job description

Overview

We are seeking a Head of Technology & Systems to architect and lead the next stage of our digital backbone. This is a senior management role reporting directly to the CEO, with a mandate to transform technology from a support function into a strategic growth driver. The role is not only about managing systems, but about enabling business expansion, omni-channel integration, AI adoption, and future SaaS opportunities .

Responsibilities

  • Technology Strategy & Roadmap — Design and own the 3-year technology roadmap aligned with business priorities (retail & e-commerce); drive projects that enable omni-channel integration, scalability across new markets, AI adoption, and potential SaaS productization; translate CEO’s vision into structured execution plans.
  • Systems & Integration Leadership — Oversee all critical platforms : in-house POSM / CRM / WMS / Commission / Appointment systems, as well as external SaaS (Shopify, respond.io, HR / payroll, accounting, marketing tools, collaboration tools); ensure integration, security, and reliability across all systems; establish RACI and ownership for each system and process.
  • Project & Team Orchestration — Lead and mentor the internal IT team (Project Managers, Data Manager, Architecture Manager, QA Testers) and manage external developers / agencies; implement project governance : milestones, reporting, accountability, and performance; build future capabilities (Systems Integration Lead, in-house Dev squad, Data / BI).
  • Data & Intelligence — Work with the Data Manager to develop real-time dashboards, AI forecasting, and BI tools that improve decision-making across the business; champion a data-driven culture within the organization.
  • Business Partnership — Act as the bridge between business and technology, ensuring tech projects are aligned with operational, financial, and customer experience goals; partner with Operations, Finance, Marketing, HR, and Retail teams to design scalable solutions.
  • Key Outcomes (12–18 months) — Fully integrated core systems (POS, CRM, WMS, HR / payroll, Finance); clear ownership and governance framework for all IT systems; 3-year tech roadmap delivered and in execution; business dashboards live with AI-driven insights embedded; foundation laid for SaaS productization of in-house system.

Candidate Profile

Experience :

  • 8–12+ years in IT / technology leadership (Head of IT, Systems Architect, IT Director, or equivalent).
  • Proven track record in system integration, ERP / CRM / WMS, and leading cross-functional tech projects.
  • Exposure to omni-channel retail / e-commerce environments is a strong plus.
  • Familiar with AI, automation, and SaaS product design.

    • Skills & Competencies :

  • Strategic thinker with ability to translate business goals into technology roadmaps.
  • Strong understanding of enterprise architecture, system design, and integration.
  • Hands-on project governance skills (PMP / Agile / Scrum background is a plus).
  • Data literacy : able to champion BI / AI use cases.
  • People leadership : proven ability to lead hybrid teams (in-house + vendors).

    • Character :

  • Fast, structured, human.
  • Flexible, collaborative, with ability to challenge constructively.
  • Growth-minded, hands-on when needed, but strategic by default.

    • Why Join Us

  • Be part of a high-growth group spanning retail, beauty, wellness, and e-commerce.
  • Lead mission-critical transformation projects with direct CEO exposure.
  • Opportunity to grow into future CTO role with regional / global scope.

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    Head Of • Kuala Lumpur, Kuala Lumpur, Malaysia