Technology Lead - Modern Workspace

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We are seeking a Technology Lead to provide strategic leadership and accountability for a high-performing team. The successful candidate will ensure the delivery of key outcomes aligned with business expectations and service-level agreements.

Responsibilities

• Provide strategic leadership and accountability for a high-performing team, ensuring the delivery of key outcomes aligned with business expectations and service-level agreements.
• Manage team deliverables with a focus on quality, timeliness, and customer satisfaction.
• Foster clear, professional communication across all channels (meetings, email, documentation), ensuring alignment with internal and external stakeholders.
• Proactively engage with customers to understand business needs, develop workspace strategies, and tailor modern IT solutions that drive efficiency and user satisfaction.
• Oversee ticket and workload management, analyze service trends, and implement data-driven success plans to continuously improve team performance.
• Act as the primary escalation point for critical issues, including after-hours P1 / P2 incidents, ensuring timely and effective resolution.
• Collaborate with internal LAU and external stakeholders to drive initiatives, support transformation goals, and deliver measurable results.
• Ensure timely documentation of solutions and processes in the Logicalis knowledge management system to support knowledge sharing and operational excellence.
• Champion the professional development and mentoring of team members, promoting a culture of continuous learning and growth.

Requirements

Benefits

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

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