This job offer is not available in your country.

Intern Returns & Claims Coordinator SOC (Senai)

Mercedes-BenzSenai, MY

17 days ago

Job description

Tätigkeitsbereich : Supply Chain ManagementFachabteilung : Regional Logistics Center MalaysiaGesellschaft : Mercedes-Benz Malaysia Sdn. Bhd.Standort : Senai, Jalan Kargo 9Startdatum : ..5Veröffentlichungsdatum : ..5Stellennummer : MER3Q6EArbeitszeit : Vollzeit BewerbenAufgaben

Intern - Returns and Claims Management :

Objective of the Job :

This position supports the team lead in the operations of Customer and Vendor Returns and Claim Processes.

Processing the Returns and Claims related matters in an efficient and responsive manner
Processing and validating claim returns from customers and redirecting investigations to the various departments based on the evidence provided for justifications of claim approvals / rejections.
Manage and control claims and returns inclusive of PSL, CORE
Ensuring the processing and issuance of financial documents are accurate and valid according to the investigation findings from the evidence and task workflows. Supports the SOC manager on the overall areas of Returns for the whole E2E supply chain.
Close coordination work with central governance and relevant stakeholders to achieve and maintain high service level to ensure customer satisfaction
Have the knowledge and experience to operate returns in compliance with the customs laws & regulations
Support the implementation of Free zone movement reporting to authorities incl. documentation of returns and claims
Documenting and development of work instruction and workflows for the approved end-to-end processes for system and business processes along the relevant SCM E2E areas.

Claim Management

Processing of parts delivery claims (customer claims and vendor claims)

Ensure timeliness are kept and no deviation of standard processes to daily customer claim processing

Verifying and checking on customer complaints by monitoring on weekly KPI derived out of claim records and initiate escalation to team lead if necessary.

Keep team lead informed on complicated and escalated issues derived from claim manage and report accordingly

Processing Customer claims

Processing customer claims and assigning validation and investigations for claim findings and conclusions

Provision of appropriate information to customer to ensure claim is returned at the most economical way or allow consolidation of up to 1 month from customer.

Provision of claim attachment with relevant information for vendor claim submissions

Monitor claim returns within the stipulated audit timeline and requirement

Claim processing and management for MPC based on requirements set in Service level agreements

PSL parts Handling

Preparation of necessary documents and activity for return shipment

Coordinate with central governance for return approval and central alignment on return schedule

Reporting and escalating on PSL returns to respective parties involved

Qualifikationen

Soft skills :

Excellent communication skills & Interpersonal Skills

Good working performance individually and as a team

Strong command of English is required to communicate with regional countries in Asia Pacific and MB Global GSP colleagues

Specific Knowledge

Added advantage but not necessarily compulsory -

SAP Knowledge EWM, CRM, ECC.

Mercedes-Benz Logistics system - Star Order Plus

Knowledge & experience of automotive claims

Spare parts system like WIMS, VEDOC, ODUS, AGDOK, EWA Net etc is an advantage

Experience, knowledge and understanding of the Laws, regulations and guidelines of Free Zone Operations

BenefitsMitarbeiter EventsMitarbeiterrabatte möglichGesundheitsmaßnahmenMitarbeiterhandy möglich

We need your consent to load the Youtube service!

We use a third party service to embed video content that may collect data about your activity. Please review the details and accept the service to watch this video.

This content is not permitted to load due to trackers that are not disclosed to the visitor. The website owner needs to setup the site with their CMP to add this content to the list of technologies used.

Create a job alert for this search

Intern • Senai, MY