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Customer Service (Live Chat & Email) Basic up to 4.5k - Mass Hiring

Customer Service (Live Chat & Email) Basic up to 4.5k - Mass Hiring

Agensi Pekerjaan Asia Recruit Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
9 days ago
Job description

Requirements

Good communication skills in English & Mandarin

  • SPM + 1 year Customer Service Experience
  • Diploma / Degree (fresh graduates) welcome to apply
  • Working days : Monday - Sunday (5 days work)
  • Working Hour : 24 / 7 (Each Shift 9 hours)
  • Location : KL Sentral

Responsibilities

  • Provide customer service based live chat & email support to customers
  • Activate and engage with client / customer and provide accurate information
  • Record and update customers’ cases into the system and trackers following appropriate processes
  • Provide accurate and understandable information to all customers and support partners
  • Ensure customer issues and / or complaints are either addressed or escalated to the appropriate level
  • Ensure all follow ups are done in a timely manner
  • Benefits

  • Basic up to RM4500 + Shift Allowance + KPI Allowances
  • EPF SOCSO
  • 5 Working days
  • Additional Benefits

  • Annual Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Overtime Pay
  • Medical Insurance
  • Allowance Provided
  • Skills

    Mandarin Customer Service

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    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia