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Customer Service (Live Chat & Email) Basic up to 4.5k - Mass Hiring

Agensi Pekerjaan Asia Recruit Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

12 days ago

Job description

Requirements

Good communication skills in English & Mandarin

SPM + 1 year Customer Service Experience
Diploma / Degree (fresh graduates) welcome to apply
Working days : Monday - Sunday (5 days work)
Working Hour : 24 / 7 (Each Shift 9 hours)
Location : KL Sentral

Responsibilities

Provide customer service based live chat & email support to customers

Activate and engage with client / customer and provide accurate information

Record and update customers’ cases into the system and trackers following appropriate processes

Provide accurate and understandable information to all customers and support partners

Ensure customer issues and / or complaints are either addressed or escalated to the appropriate level

Ensure all follow ups are done in a timely manner

Benefits

Basic up to RM4500 + Shift Allowance + KPI Allowances

EPF SOCSO

5 Working days

Additional Benefits

Annual Leave

EPF / SOCSO / PCB

Training Provided

Overtime Pay

Medical Insurance

Allowance Provided

Skills

Mandarin Customer Service

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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia