Customer Relationship Manager

Responsibilities

• Manage Customer Relations : Implement and improve policies and SOPs to enhance customer experience and service quality.
• Project Handover (VP) : Plan, coordinate, and execute the delivery of vacant possession to purchasers, ensuring all legal and financial documentation is complete and compliant.
• Defect Management : Oversee the end-to-end defect handling process, from customer reporting, validation, assignment to contractors, monitoring, and timely completion.
• Lead Customer Service Team : Supervise, train, and motivate the customer service team to ensure high performance, efficiency, and professionalism.
• Customer Engagement : Implement initiatives to improve customer satisfaction and retention, including handling escalated cases and resolving disputes effectively.
• Reporting & Analysis : Prepare and present regular reports on handovers, defect rectification status, customer feedback, and team performance for management review.
• Continuous Improvement : Identify service gaps, propose solutions, and implement process improvements to strengthen customer service operations.
• Other job functions : Such as Media Relations (press releases, interviews), other tasks assigned by the manager.

Qualifications

A remuneration package and position title will be offered based on the skill and experience in similar fields.

Benefits

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