Global Banking - Client Onboarding Specialist - Associate

JPMorganChaseKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

JPMorganChase, Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia

Overview

As a Client Onboarding Specialist within Global Banking, you will collaborate with clients to implement JPMorgan Payments products, enhancing their eCommerce business capabilities and treasury operations. You will drive and coordinate all aspects of the client onboarding experience, lead communications with senior stakeholders, and ensure adherence to applicable legal, risk, compliance, and control frameworks. You will consult and lead clients in adopting JPMorgan Payments technology and products across Treasury, Cash Management, Trade, and Merchant Acquiring businesses, and manage post-mandate onboarding from solution finalization through onboarding, testing, and live production operation. You will balance multiple concurrent client implementations and prioritize tight deadlines.

Responsibilities

Serve as the single point of contact, providing overall ownership of the client experience and satisfaction during the onboarding process.
Manage multi-entity / jurisdiction product implementation and account opening requests, including cross-region implementation deals.
Collaborate with clients and coverage teams to develop and execute implementation plans, establishing clear expectations and transparency of timelines using project management principles.
Lead client-facing activities such as workshops to refine solutions, establish project plans, conduct product testing, and manage legal documentation.
Ensure compliance with audit and controls policies and procedures, with a focus on risk management.
Drive improvements to the global operating model with internal partners in Sales, Product, Legal, Compliance, Operations, Technology and Client Service to deliver high client satisfaction and internal efficiencies.
Provide subject matter expertise for international regulatory requirements, products, documentation, and services.
Support global and regional onboarding initiatives to enhance client experience and meet operational and local regulatory requirements.
Monitor the progress of implementation requests and escalate issues as needed to ensure timely execution.
Provide client and internal partner with consultative advice regarding technical aspects of Payments solutions, including RFP responses, client presentations and client meetings.
Consult client to improve their treasury, finance and business operations through adoption and operation of J.P. Morgan Payments technology and solutions proposed at the Sales process.

Required Qualifications, Capabilities, And Skills

Experience in client-facing and project management roles in Treasury, cash management, finance and payment industry.

Strong verbal and written communication skills.

Strong in teamwork and organizational skills, demonstrating the ability to work independently within a matrix, cross-functional, global organization, are essential.

Bachelor's degree equivalent.

Preferred Qualifications, Capabilities, And Skills

Minimum of 8 years of work experience.

Experience in AI / ML applications or automation tools e.g. Alteryx, UiPath, Python, etc. Demonstrates ability to initiate and execute process improvement or transformative changes.

Knowledge or hands-on experience with enterprise applications such as SAP, Oracle, etc., particularly in the finance / treasury domain.

Familiar with Payment file / data transfer technologies such as ISO XML, enterprise connectivity like SFTP, API, SWIFT.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Finance and Sales

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Onboarding Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia