Executive Housekeeper

Job Description - Executive Housekeeper

Job Overview

The Executive Housekeeper oversees all housekeeping and laundry operations, coordinating with other departments for a smooth operation.

Responsibilities

• Institute department SOPs and P&P.
• Direct the activities of housekeeping’s daily operation, maintain and improve high cleaning standards of guestrooms and public areas.
• Extend courteous service to guests.
• Establish training programs, methods and procedures for team members’ development.
• Oversee departmental training programs and revise relevant manuals as necessary.
• Work out balanced working schedules for team members and maintain close payroll control to meet budget.
• Evaluate the performance of assigned team members from time to time.
• Listen to team members’ problems and assist / help to solve them.
• Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept.
• Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained.
• Supervise daily laundry operations, including the handling of guest laundry, uniform, linen and cost control, etc.
• Hold daily briefings with managers and supervisors, to inform them of daily VIP arrivals, guests’ complaints and special assignments etc.
• Conduct regular Housekeeping communication meetings to discuss team members’ feedback, rectifying errors for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings.
• Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of Management’s decisions.
• Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times.
• Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly.
• Prepare, plan and present the annual uniform budget, annual housekeeping FF&E and operating equipment budget to the Director of Operation.
• Make sure all purchased items are inspected for assurance quality and quantity, department expenses are in control and meet hotel’s budget.
• Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment.
• Adhere to the hotel’s security and emergency policies and procedures.
• Perform any duties assigned by the Management team deemed necessary.

Requirements

About Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value.

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