Key Account Client Solutions Manager (Mandarin Speaking) - GBSTikTok • Kuala Lumpur, Kuala Lumpur, Malaysia
Key Account Client Solutions Manager (Mandarin Speaking) - GBS
TikTok • Kuala Lumpur, Kuala Lumpur, Malaysia
21 days ago
Job descriptionKeeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients and internal teams a holistic view of what next steps to take. Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full‑funnel solutions. Driving and facilitating the adoption of Pixels, MMPs where applicable. Putting together narratives, workshops and business reviews to educate and upskill clients, and recommend the way forward. Campaign Management & Reporting Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business. Own conversations around always‑on content and performance objectives to support the Brand Partnerships team in revenue attainment. Gather, analyse and present data alongside insights and actionable next steps as part of post‑campaign reporting or account audits. Prioritise tasks by urgency level and impact in alignment with Brand Partnerships Managers. Stakeholder Management & Revenue Impact Understanding the scope of various cross‑functional teams and whom to approach for what purpose. Having an equal stake in account and opportunity planning, and working together to come up with innovative solutions to problems. Tracking revenue attainment and impact of client activities on the book of business, individually and as a team. Sharing client / market / vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent through case studies or other ad hoc sharings. Minimum Qualifications Good understanding of digital media and marketing landscape; specialised vertical knowledge in Gaming, Tech & Telco. Knowledgeable and experienced in performance marketing specialised in Apps and / or Web. Experience in an in‑house marketing function or advertising agency preferred. Solid understanding of media metrics, their implications and corresponding studies. High proficiency in both written and spoken English and Mandarin to communicate and correspond directly with partners across Southeast Asia, including China. Preferred Qualifications Detail oriented, analytical and a creative problem solver. Strong communicator and confident presenter. Proactive, positive and exemplifies an 'Always Day 1' mindset.
Key Account Client Solutions Manager (Mandarin Speaking) - GBS
TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities
- Being a Consultant to clients and internal stakeholders
We are in the business of solutions - these cover everything from product adoption, strategy and / or optimizations to help our clients link their marketing objectives to their business goals (including clients in China).
Sense check / challenge media plans and provide suggestions to set clients up for success.
Building trusting relationships and robust communication with internal teams and external client teams.
Qualifications
5 years of experience in account management / client services roles in digital marketing.
Proficient in Excel, dashboarding or similar skillsets.
About TikTok
TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We are passionate about this and hope you are too.
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Key Account Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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