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Customer Service Representative (E-commerce)

OVERKuala Lumpur, MY

7 days ago

Job description

Resolve customer issues across our platform. -Manage customer communications through various channels including marketplaces (Lazada, Shopee, TikTok), WhatsApp, and Meta. -Follow provided SOPs for consistent and accurate responses. -Handle operational tasks such as printing return order waybills and managing customer orders. -Manage and assist at Pop-up booths as required. -Assist with packing orders. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-over-job-customer-service-representative-e-commerce-0]

At least 1 - 2 years' of relevant work experience -Fast typer, at least 60 WPM -Ability to quickly learn and adapt to company protocols and customer service best practices. -Ability to multi-task, organize, and prioritize work -Proficiency in both Malay and English, with strong communication skills. -Professional demeanor, especially in handling challenging customer interactions. -Ability to maintain composure and not take customer remarks personally.

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Customer Service Representative • Kuala Lumpur, MY