Customer Due Diligence Analyst

Customer Due Diligence Analyst

HSBC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Some Careers Grow Faster Than Others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day‑to‑day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams : Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Premier Banking.

We are currently seeking an experienced professional to join this team in the role of Customer Due Diligence Analyst.

Principal Responsibilities

• Coordinate Know Your Customer (KYC) remediation activities, initiate customer contact where required through the appropriate front line staff.
• Conduct Source of Wealth (SoW), Source of Fund (SoF) and transaction activity reviews where judgment is required.
• Conduct commercial reviews on FCCRAM High Risk / PEP / SCC customers to ensure the cost of Enhanced Due Diligence (EDD) is justified.
• Support the incident management processes such as recording, reporting, investigation and escalation.
• Understand, follow up and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of business in which the BRCM is involved.
• Prepare and coordinate Key Risk MI Reports and periodic / ad‑hoc returns to Regional / Group Office.
• Proactively take measures to continuously support IWPB business in achieving the business targets whilst maintaining satisfactory compliance culture.
• Obtain missing information from Relationship Manager (RM).
• Conduct QA before submitting cases for sign off.
• Coordinate intermediate QA conducted by FCC.

Requirements

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritised.

When applying, please submit a full resume. If you are an internal applicant with less than eighteen months in your current role, provide a line manager endorsement in your application.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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