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UAT Test Manager - Banking Voice & Call Center Applications

UAT Test Manager - Banking Voice & Call Center Applications

Unison GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY
12 days ago
Job type
  • Quick Apply
Job description

Job Description

  • Proven experience as a UAT Manager managing testing lifecycle of 4-5 projects right from planning till project go-live, Total experience – 5-8 years of managing UAT.
  • Complete understanding of test management activities involving requirement analysis, test design, SIT, UAT, defect management, warranty support
  • Excellent skills in managing the testing project timelines and an ability to understand the overall project deliverables and its possible impact on testing
  • Ability to anticipate risks / issues in the testing project and plan the mitigations accordingly
  • Ability to craft the Test Strategy and Test Planning at the beginning of the project
  • Hands on experience of the test deliverables reporting on daily and weekly basis during the test execution
  • Knowledge of defect management through JIRA and test management through Zephyr preferred
  • Awareness of the test management metrics and estimation techniques
  • Identify, assign and monitor the activities of test specialists in support of the multiple deliverables under their area of responsibility
  • Responsible for defect reporting and tracking to project teams, including collaboration on defect resolutions and / or performance deficiencies with developers / partners and identification of retest requirements
  • Responsible for metrics gathering and status reporting for project assignment.

Technical Knowledge :

  • Knowledge of the batch runs and test executions
  • Good understanding of enterprise workflow systems, unified communications, tele communication, process
  • Participate and drive test improvements Stakeholder Management and Team Management
  • Proven ability to manage a team of 5-10 testers in the project.
  • Ability to plan the work, motivate the team and get the required output from the team
  • Ability to liaison with the project stakeholders like Program manager, Solution Architect, Development Team, UAT Manager, Users etc
  • Demonstrated skill of tactfulness and diplomacy in handling the complex situations
  • Skills in achieving project stakeholder and customers satisfactions
  • Ability to manage the conflicts (if any) within team and / or project stakeholders
  • Functional / Domain Knowledge :

  • Strong Testing methodology and banking domain knowledge.
  • Call center, call flow knowledge is an advantage
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    Test Manager • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

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