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Business System Support Assistant Manager

Business System Support Assistant Manager

Perusahaan Otomobil Nasional Sdn Bhd (PROTON)Glenmarie Estate, Selangor, Malaysia
1 day ago
Job description

Key Responsibilities

  • Serve as the main administrator and subject matter expert for warehouse operations systems, including ERP, WMS, CRM, and DMS.
  • Manage the configuration, maintenance, and improvement of system workflows for warehouse operations
  • Lead and manage system upgrades, patches, and process documentation.
  • Liaise with GICT or vendors for system issue resolution, testing, and new feature implementation (SIT – System Integrity Technology), with a solid understanding of PI XML and SOAP protocols.
  • Oversee and ensure data accuracy across all systems, including master data, transaction logs, and process data.
  • Analyse system logs and reports to identify data discrepancies and report findings to the relevant departments for resolution.
  • Ensure proper integration between system and operational processes.
  • Develop and maintain dashboards, and automate repetitive reports using BI tools (e.g., Power BI, Tableau) or Excel macros.
  • Collaborate with cross-functional teams including Sales, Warehouse, Procurement, Finance, and GICT to align system capabilities with business processes and improve efficiency.
  • Act as the bridge between technical teams (IT / Developers) and operational users to translate requirements.
  • Provide training and support to end users on system functionalities and process compliance.

Job Requirements

  • Bachelor's degree in Computer Science, Business Information Systems or a related field.
  • 7 years of experience warehouse operations, business systems support, or warehouse management environments.
  • Strong hands-on experience with at least one ERP / WMS system (SAP).
  • Expert-level proficiency in Microsoft Word, Excel and Power Point.
  • Solid understanding of warehouse workflows and control processes.
  • Ability to troubleshoot and optimize business processes using system tools.
  • Strong project management and documentation skills.
  • Excellent written and verbal communication skills; ability to work independently and cross-functionally.
  • Analytical mindset with high attention to data accuracy and system reliability.
  • Technical skills : ERP systems (SAP S / 4HANA), Warehouse Management Systems, Reporting / BI tools (Power BI), SQL or scripting for data queries (preferred but not required), experience integrating Barcode and RFID technologies within IoT systems.
  • Candidate must be willing to work at Glenmarie, Shah Alam.
  • Working location : Proton Parts Centre Sdn Bhd.
  • 1 full time position available.
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    Assistant Manager • Glenmarie Estate, Selangor, Malaysia