Agency Development Head, JB2 & JB3

Head of Business Development & Marketing Division

Location : Kuala Lumpur, Malaysia

Schedule : Full Time

Recruiter : Jesreena Kaur

Seniority level : Mid-Senior level

Employment type : Full-time

Industries : Insurance and Financial Services

Purpose

Manages and directs employees in the sale and distribution of Strategic Business Unit products and services to achieve and sustain profitable growth (i.e. writing new business, retaining existing accounts, providing quality service, increasing market share and product mix while operating within Strategic Business Unit guidelines).

Key Accountabilities

• Selects, trains, develops, and coaches team members; assesses performance; recommends HR actions (promotions, transfers, salary, terminations).
• Manages the sales and service activities of the management team to increase new business and retention across all account product offerings.
• Manages operations for cost efficiency; continually evaluates opportunities to reduce costs and improve operations; monitors and maintains expenses within approved budget.
• Manages the Customer Service Index program to ensure results are reported to senior management.
• Leads JB2 & JB3 agency development & oversees agency management.
• Meets annual branch agency KPI.
• Provides support to agency and organizes branch agency activity, training, and recruitment to ensure agency growth & sustainable business.

Diversity & Inclusion

We are proud of our culture and passionate about Diversity and Inclusion. We want you to bring your whole self to work; we have a diverse mix of customers, and we want our employee base to reflect that. Our diversity and inclusion initiatives create an environment where everyone feels welcome regardless of protected characteristics.

We accept applications from everyone regardless of background, beliefs, or culture.

Training & Development

We are committed to continuous improvement, offering a comprehensive range of training and development opportunities. Zurich supports employees in volunteering, charitable, and community activities.

Employment Highlights

We are a Great Place To Work® certified organization, valuing experience and encouraging internal mobility.

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