Associate IT Operations Specialist

Swift Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About Us

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever‑changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Key Responsibilities

• Required to work on 24 / 7 rotational basis shifts.
• Perform monitoring and first line recovery including Infrastructure, Application, URL, Database, Network services. React to alerts received on various monitoring tools, escalating incidents according to SWIFT escalation procedures. Document adequately incidents in ticketing system and follow‑up until closure.
• With Data Center administration / management background. May include CCTV monitoring, alarm handling, H / W installation, cabling and liaise with vendors on maintenance activities.
• Basic knowledge in identity and access management and execute audit control activities.
• Resolve problem management issues regarding system / operations by identifying corrective measures / improvements. May include installations, set‑ups, error messages, online transactions, system / application status, operational procedures in accordance with the service level agreement.
• Interact with network services, software systems engineering and / or applications development in order to restore availability of services and / or identify root cause of problems.
• Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem resolution services.
• May participate in the planning and implementation of system / network projects / enhancements, ensuring adherence to documented processes and procedures and risk mitigation efforts.
• May automate administrative tasks to improve the monitoring of applications ensuring effectiveness in line with customer needs and departmental policies.
• May participate and organize environment testing and installations / upgrades. Maintain records of deployment and identify problems.
• Manage and coordinate the problem and change management processes including coordination of the teams’ products / projects such as schedules, release planning and release management costs and the coordination of the change management process flow. Validate newly created cases and change requests for accuracy and completeness and forward to appropriate person(s) depending on the product.
• Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools.
• Acquire, develop and maintain technical and product knowledge in pursuit of the above objectives.
• Periodically work on documentation. Review and identify preventive measures / improvements to processes, procedures, knowledgebase or tools and implement these as required.

What will make you successful

What We Offer

We create an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

Seniority level

Associate

Employment type

Full‑time

Job function

Information Technology

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