Customer Service Specialist (Korean speaker)DevloiT • Kuala Lumpur, Kuala Lumpur, Malaysia
Customer Service Specialist (Korean speaker)
DevloiT • Kuala Lumpur, Kuala Lumpur, Malaysia
2 days ago
Job descriptionHelp guests with planning and booking reservations for Integrated Resort products and services. Understand guests’ needs and provide them with personalized solutions. Be customer centric with internal and external guests via all communication channels. Deliver high touch experience that is aligned with Company Service Strategy to all guests. Handle first level complaint with a pleasant disposition. Agility to handle services and requests effectively & efficiently. Associate Full-time Customer Service Business Consulting and Services
Position : Customer Service
Location : Federal Territory of Kuala Lumpur, Malaysia
Working Hours : Rotational shifts, 5 days working
Language : Korean / TOPIK level 5
Job Requirements
- Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage.
- Proficient in English; multilingual is strongly preferred.
- Excellent communication skills, both verbal and written.
- Polite and confident with a great deal of patience.
- Customer centric attitude and work well under pressure.
- Compose in handling complaints and emergencies.
- Ability to multi-task and comfortable with applications and technology.
- Rotational shifts including public holidays and overnight shifts, depending on operation needs.
- High collaboration and adaptable to changes in a dynamic environment.
- Mature, meticulous, resourceful, organized, and able to work independently.
Job Scope
Seniority Level
Employment Type
Job Function
Industries
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Customer Service Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia